NCU Catalog - October 2020 
    
    Oct 29, 2020  
NCU Catalog - October 2020

Student Support Services


 


Enrollment Services

Enrollment Services is comprised of the following teams:

Admissions - This area makes the initial contact with interested parties and prospective students to explain NCU programs and systems of delivery. Admissions Advisors assist prospects through the application process. Please contact admissions@ncu.edu or 866-776-0331 for information.

Enrollment - This department provides final admissions support, collects required admissions documents prior to a student being accepted into the University, and has a primary goal of transitioning applicants into enrolled students. The Re-Entry Team is specifically geared towards re-enrollment of past graduates and non-completers of the University. Please contact 1-888-628-6911.

New Student Advisor - The New Student Advisors supports student from the time that they enroll and through their first week of class ensuring that student have everything that they need to be successful such as orientation or and walk to class. The New Student Advising team ensures that students are prepared for class and help them become acclimated to being an NCU student.

Office of the Registrar

The Office of the Registrar is the official record-keeper of the University and is responsible for maintaining the accuracy and integrity of all academic records of current and former students. The Office provides for a variety of services to current and former students and external and internal constituencies. Responsibilities, assignments, and services include but are not limited to, reviewing, evaluating, and determining basis for admission; transfer credit evaluation and application; record maintenance; transcript processing; university withdrawal and dismissal; enrollment reporting; student record verifications; grade change processing; degree conferral, diploma processing, and guiding students through the publishing process of dissertations; policy management and catalog publication; and FERPA compliance. The official custodian of records at the University is the University Registrar. Additionally, Office of the Registrar leadership serves as a member of various University Committees.

Academic and Finance Advising

Academic and Finance Advisors, working in school-related teams, provide students with academic and financial support for their individual degree programs, and through frequent and scheduled contact with individual students, help support students as they matriculate through their program. Academic and Finance Advisors assist students with understanding policy and procedure that affect students’ academic experience as well as providing support with regards to the students’ financial account. Information about contacting Academic and Finance Advisors is found on each Course Registration Information (CRI) issued upon registering a student in a course at NCU. The contact information for Academic and Finance Advisors is listed on the right-hand side on NCUOne.

Disability/ADA Services

In compliance with the Americans with Disabilities Act, NCU assists qualified students with the opportunity to gain equal access to information and course contact through a process called academic accommodation. With the assistance of an academic accommodation (usually a time extension), a student who is otherwise qualified should be as successful as a student without a disability. For additional information, see the Student Rights & Responsibilities  section.

Center for Teaching and Learning (CTL)

The Center for Teaching and Learning (CTL) promotes effective teaching and enhanced student learning by encouraging and supporting faculty efforts to explore the teaching and learning process. Such explorations include the advancement of pedagogical skills, constructive feedback, and engagement, and the use of instructional technologies. Working in collaboration with other academic service units, the CTL promotes and strives to demonstrate excellence in service to all members of the NCU community.

Information on CTL is located on the home page of NCUOne. CTL provides students, faculty, and staff with information to aid in ensuring academic success of every student and providing faculty the necessary tools and resources to excel in teaching.

Academic Success Center (ASC)

The Academic Success Center (ASC) provides personalized, collaborative support to coach students through the process of learning and developing their identities as scholars and practitioners. The ASC is committed to providing an array of quality resources and services including legal wiriting assistance to support academic achievement. The ASC utilizes an innovative tiers of service approach to ensure each member within NCU’s diverse community receives assistance that is individualized and engaging.

Tiers of Service

  • Self-Directed Learning Resources – The ASC offers self-directed learning resources and tools available 24/7 on the Academic Success Center website and the Frequently Asked Questions section of the Ask a Coach page.  
  • Ask a Coach – ASC team members are available via ASC Chat and text during the hours posted on the website. Students can also submit a question to Ask a Coach when live assistance is not available.
  • Scheduled Academic Coaching
    • Group Sessions
    • One-to-One Sessions
    • Recorded Sessions

Access the ASC through the NCUOne Homepage under the Center for Teaching and Learning (CTL). 

The Commons

The Commons is the internal virtual space for the NCU community – students, faculty, and team members – to meet, contribute, and share ideas and support outside of the program courses. The Commons gives you the opportunity to be directly connected to your NCU communities through NCUOne.

As an online university with the 1:1 teaching model it hasn’t been easy for our students and faculty to meet. The Commons was created to provide NCU students, faculty, and team members with an opportunity to connect and engage, virtually.

The Commons allows you to:

  • Follow various communities
  • Virtually meet your faculty and students
  • Share experiences and support
  • Read what others are doing and thinking
  • Receive school announcements
  • Follow conversations about issues in your field
  • Start a conversation on a topic of interest
  • Receive email alerts when new activity occurs in the communities you belong in

NCU Library

The NCU Library provides high-quality resources to support both the university curriculum and lifelong learning. The collection includes thousands of peer-reviewed journals, as well as newspapers, magazines, videos, e-books, dissertations, and more. The free Interlibrary Loan service allows users to request and electronically receive articles, book chapters, reports, or other resources when not available in full-text. NCU alumni have continued access to a growing collection of journals and databases following graduation.

Library staff members are available to help students, faculty, and staff with using the Library and its resources. Live real-time support is available via chat, phone, and text message. You may also send an email or submit questions to the Ask a Librarian service 24 hours a day, 7 days a week and you will receive a timely and comprehensive response during the posted business hours. Finally, you may schedule one-on-one appointments with a reference librarian to discuss search strategies for your research assignment, thesis, or dissertation.

Self-help resources are available anytime on the Learn the Library Guide. These include library guides, recorded workshops, tutorial videos, and Frequently Asked Questions. Quick Start Videos, including the Library Website Quick Tutorial and Search Like an Expert, are a great starting point for learning how to use the library resources. Additionally, Library staff members present live workshops focused on navigating the Library website, searching in the databases, using reference management tools, and conducting scholarly research. All live workshops are published on the Library Events calendar. Join a live session to ask questions and engage with library staff members and fellow peers.

Library access is provided from the NCUOne home page. Simply click the Library link at the top of the screen. Or, you may visit http://library.ncu.edu/.    

Need help? Ask a Librarian:

Call: 888-628-1569

Text: 928-550-6552

Email: library@ncu.edu 

Chat with Us 

Search Frequently Asked Questions

Alumni Services and Benefits

Students who were awarded a degree from NCU are considered graduates or NCU alumni. NCU alumni have continued access to a number of journals and databases in the NCU Library and IRB services. Other alumni benefits include:

  • Alumni Communities including Social Media Alumni Groups, Alumni Association App and the Commons
  • Alumni Events including volunteer opportunities in your community
  • Alumni Features, Highlights & Blog Opportunities
  • Friends and Family Preferred Tuition Rate
  • Student and Alumni Store

Many more benefits are in the works and coming in the near future related to help publishing and collaborating on research. Further details about the NCU Alumni program can be found at www.ncu.edu/alumni. Please email alumni@ncu.edu for any further questions or ideas. NCU does not offer job placement assistance and cannot guarantee job placement upon program/course completion or upon graduation.