Jul 13, 2024  
National University Volume 85-2 (Formerly NCU) - November 2022 
National University Volume 85-2 (Formerly NCU) - November 2022 [ARCHIVED CATALOG]

Student Support Services


Enrollment Services

Enrollment Services is comprised of the following teams:

Admissions - This area makes the initial contact with interested parties and prospective students to explain University programs and systems of delivery. Admissions Advisors assist prospects through the application process. Please contact admissions@nu.edu or 866-776-0331 for information.

Enrollment - This department provides final admissions support, collects required admissions documents prior to a student being accepted into the University, and has a primary goal of transitioning applicants into enrolled students. The Re-Entry Team is specifically geared towards re-enrollment of past graduates and non-completers of the University. Please contact 1-888-628-6911.

New Student Advisor - The New Student Advisors supports student from the time that they enroll and through their first week of class ensuring that student have everything that they need to be successful such as orientation or and walk to class. The New Student Advising team ensures that students are prepared for class and help them become acclimated to being a student.

Office of the Registrar

The Office of the Registrar is the official record-keeper of the University and is responsible for maintaining the accuracy and integrity of all academic records of current and former students. The Office provides for a variety of services to current and former students and external and internal constituencies. Responsibilities, assignments, and services include but are not limited to, reviewing, evaluating, and determining basis for admission; transfer credit evaluation and application; record maintenance; transcript processing; university withdrawal and dismissal; enrollment reporting; student record verifications; grade change processing; degree conferral, diploma processing, and guiding students through the publishing process of dissertations; policy management and catalog publication; and FERPA compliance. The official custodian of records at the university is the University Registrar. Additionally, the Office of the Registrar leadership serves as a member of various University Committees

Academic and Finance Advising

Academic and Finance Advisors, working in school-related teams, provide students with academic and financial support for their individual degree programs, and through frequent and scheduled contact with individual students, help support students as they matriculate through their program. Academic and Finance Advisors assist students with understanding policy and procedure that affect students’ academic experience as well as providing support with regards to the students’ financial account. Information about contacting Academic and Finance Advisors is found on each Course Registration Information (CRI) issued upon registering a student in a course at the University. The contact information for Academic and Finance Advisors is listed on the right-hand side on NCUOne.

Disability/ADA Services

In compliance with the Americans with Disabilities Act, the University assists qualified students with the opportunity to gain equal access to information and course contact through a process called academic accommodation. With the assistance of an academic accommodation (usually a time extension), a student who is otherwise qualified should be as successful as a student without a disability. For additional information, see the Student Rights & Responsibilities  section.

Center for Teaching and Learning (CTL)

The Center for Teaching and Learning (CTL) at the University is dedicated to ensuring every student’s academic success and providing faculty the necessary tools and resources to excel in teaching. The ultimate goal of the CTL is the creation of a culture of engagement.

Access the Center for Teaching and Learning from the NCUOne homepage. Students can find resources and support within the center to aid in ensuring academic success. Also, faculty can find tools and resources to assist in the teaching process.

Academic Success Center (ASC)

The Academic Success Center (ASC) collaborates with faculty to support students through the process of learning and developing their identities as scholars and practitioners. The ASC’s holistic tiers of support are designed to provide each student with a personalized, meaningful learning experience. We align our resources to meet the skill and competency needs identified by faculty as crucial to successfully completing a course of study.

Tiers of Service

  • Self-Directed Learning Resources – The ASC offers self-directed learning resources and tools available 24/7 on the Academic Success Center website and the Frequently Asked Questions section of the Ask a Coach page.  
  • Ask a Coach – ASC team members are available via ASC Chat and text during the hours posted on the website. Students can also submit a question to Ask a Coach when live assistance is not available.
  • Scheduled Academic Coaching
  • Group Sessions
  • Individual Sessions
  • Recorded Sessions
  • Proofreading Service - The goal of this service is to provide students with a trustworthy alternative to hiring outside editors who might not be familiar with the University process or overcharge for their services. The Academic Success Center proofreaders understand the expectations of the dissertation process and are only focused on your success. 

The ASC access is provided from the Resource Centers menu located at the top of the NCUOne home page. Or you may visit https://resources.nu.edu/academicsuccesscenter.

Need help? There are several methods that you can use to contact us.

The Commons

The Commons is the internal virtual space for the University community – students, faculty, and team members – to meet, contribute, and share ideas and support outside of the program courses. The Commons gives you the opportunity to be directly connected to your University communities through NCUOne.

As an online university with the 1:1 teaching model it hasn’t been easy for our students and faculty to meet. The Commons was created to provide University students, faculty, and team members with an opportunity to connect and engage, virtually.

The Commons allows you to:

  • Follow various communities
  • Virtually meet your faculty and students
  • Share experiences and support
  • Read what others are doing and thinking
  • Receive school announcements
  • Follow conversations about issues in your field
  • Start a conversation on a topic of interest
  • Receive email alerts when new activity occurs in the communities you belong in

University Library

The University Library provides high-quality resources to support both the university curriculum and lifelong learning. The collection includes thousands of peer-reviewed journals, as well as newspapers, magazines, videos, e-books, dissertations, and more. The free Interlibrary Loan service allows users to request and electronically receive articles, book chapters, reports, or other resources when not available in full-text. University alumni have continued access to a growing collection of journals and databases following graduation.

Library staff members are available to help students, faculty, and staff with using the Library and its resources. Live real-time support is available via chat, phone, and text message. You may also send an email or submit questions to the Ask a Librarian service 24 hours a day, 7 days a week and you will receive a timely and comprehensive response during the posted business hours. Finally, you may schedule one-on-one appointments with a reference librarian to discuss search strategies for your research assignment, thesis, or dissertation.

Self-help resources are available anytime on the Learn the Library Guide. These include library guides, recorded workshops, tutorial videos, and Frequently Asked Questions. Quick Start Videos, including the Library Website Quick Tutorial and Search Like an Expert, are a great starting point for learning how to use the library resources. Additionally, Library staff members present live workshops focused on navigating the Library website, searching in the databases, using reference management tools, and conducting scholarly research. All live workshops are published on the Library Events calendar. Join a live session to ask questions and engage with library staff members and fellow peers.

Library access is provided from the NCUOne home page. Simply click the Library link at the top of the screen. Or, you may visit http://library.nu.edu/.    

Need help? Ask a Librarian:

Call: 888-628-1569

Text: 928-550-6552

Email: library@nu.edu 

Chat with Us 

Search Frequently Asked Questions

Alumni Services and Benefits

Students who were awarded a degree from the University are considered graduates or University alumni. The University alumni have continued access to a number of journals and databases in the University Library. Other alumni benefits include:

  • Alumni Communities including Social Media Alumni Groups, Alumni Association App and the Commons
  • Alumni Events including volunteer opportunities in your community
  • Alumni Features, Highlights & Blog Opportunities
  • Friends and Family Preferred Tuition Rate
  • Student and Alumni Store

Many more benefits are in the works and coming in the near future related to help publishing and collaborating on research. Further details about the University Alumni program can be found at www.ncu.edu/alumni. Please email alumni@ncu.edu for any further questions or ideas. The University does not offer job placement assistance and cannot guarantee job placement upon program/course completion or upon graduation.