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Alabama Commission on Higher Education (ACHE)
100 North Union Street
Montgomery, AL 36104
Phone: 334.242.1998
Website: www.ache.edu
Alabama Community College System (ACCS)
P.O. Box 302130
Montgomery, AL 36130
Phone: 334.293.4500
Website: www.accs.edu
Alabama Student Grievance Information: https://www.accs.edu/about-accs/private-school-licensure/complaints/
Alabama Student Grievance Form: https://psl.asc.edu/External/Complaints.aspx
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Alaska Commission on Postsecondary Education
P.O. Box 110505
Juneau, AK 99811-0505
Phone: 800.441.2962
Website: https://acpe.alaska.gov/
Alaska Student Grievance Information: https://acpe.alaska.gov/ConsumerProtection
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Arizona State Board for Private Postsecondary Education
1740 W. Adams Street, #3008
Phoenix, AZ 85007
Phone: 602.542.5709
Website: www.azppse.gov
Arizona Disclosure: If the student complaint cannot be resolved after exhausting the Institution’s grievance procedure, the student may file a complaint with the Arizona State Board for Private Post-Secondary Education. The student must contact the State Board for further details.
Arizona Student Grievance Information: https://ppse.az.gov/resources/student-complaint
Arizona Student Grievance Form: https://ppse.az.gov/sites/default/files/2022-09/Student%20Complaint%20Form%20%281%29.pdf
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Arkansas Higher Education Coordinating Board
423 Main Street, Suite 400
Little Rock, AR 72201
Phone: 501.371.2000
Website: www.adhe.edu
Arkansas Disclosure: Arkansas Higher Education Coordinating Board Certification does not constitute endorsement of any institution or degree program. Such certification merely indicates that certain criteria have been met under the rules and regulations of institutional ad program certification as defined in Arkansas Code §6-61-301. The student should be aware that these degree programs may not transfer. The transfer of course/degree credit is determined by the receiving institution.
Arkansas Student Grievance Information: https://adhe.edu/resources/students
Arkansas Student Grievance Form: https://sbpce.wufoo.com/forms/form-8040-complaint-form/
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California Bureau for Private Postsecondary Education
Mailing Address:
P.O. Box 98018
West Sacramento, CA 95798-0818
Phone: 916.431.6959
Website: www.bppe.ca.gov
Physical Address:
2535 Capital Oaks Drive, Suite 400
Sacramento, CA 95833
California Student Grievance Information: https://www.bppe.ca.gov/enforcement/complaint.shtml
California Student Grievance Form: https://www.bppe.ca.gov/forms_pubs/complaint.pdf
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Colorado Department of Higher Education
1600 Broadway, Suite 2200
Denver, CO 80202
Phone: 303.862.3001
Website:https://highered.colorado.gov
Colorado Student Grievance Information: https://highered.colorado.gov/students/how-do-i/file-a-student-complaint
Colorado Student Grievance Form: https://highered.colorado.gov/Academics/Complaints/FileComplaint.aspx
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Connecticut Office of Higher Education
450 Columbus Boulevard, Suite 707
Hartford, CT 06103
Phone: 860.947.1824
Email: Emily.Bjornberg@ct.gov
Connecticut Student Grievance Information: https://portal.ct.gov/DCP/Complaint-Center/Consumers—Complaint-Center
Connecticut Student Grievance Form: https://portal.ct.gov/-/media/DCP/Complaint-Center/Complaint_Form-pdf.pdf
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Delaware Department of Education
35 Commerce Way, Suite 1
Dover, DE 19904
Phone: 302.857.3313
Website: https://education.delaware.gov/
Delaware Student Grievance Form: https://www.doe.k12.de.us/cms/lib/DE01922744/Centricity/Domain/158/PBTS%20Complaint%20Form.pdf
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District of Columbia Higher Education Licensure Commission (HELC)
Office of the State Superintendent of Education
1050 First Street, NE, 5th Floor
Washington, DC 20002
Phone: 202.727.6436
Website: www.helc.osse.dc.gov
District of Columbia Disclaimer: National University has an account for student indemnification in the manner of surety bond, which may be used to indemnify a student or enrollee who has suffered damage as a result of discontinuance of operation or violation by the institution of any provision of NRS 394.383 to 394.560.
District of Columbia Student Grievance Information: https://helc.osse.dc.gov/topic/helcadmin/community-stakeholders/public-complaints
District of Columbia Student Grievance Form: https://helc.osse.dc.gov/HELCAdmin/HELCAdmin/media/0kmobb5o/helc-complaint-form-english.docx
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Florida Department of Education
Commission for Independent Education
325 W. Gaines Street, Suite 1414
Tallahassee, FL 32399-0400
Phone: 850.245.3212
Website: www.fldoe.org
Florida Student Grievance Information: https://www.fldoe.org/about-us/office-of-the-inspector-general/file-a-complaint.stml
Florida Student Grievance Form: https://web01.fldoe.org/IGComplaintSSO/ComplaintForm.aspx
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Georgia Nonpublic Postsecondary Education Commission
2082 E Exchange Place, Suite 220
Tucker, GA 30084-4113
Phone: 770.414.3300
Website: https://gnpec.georgia.gov/
Georgia Student Grievance Information: https://gnpec.georgia.gov/student-resources/complaints-against-institution
Georgia Student Grievance Form: https://gnpec.georgia.gov/complaint-forms
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Hawaii Post-Secondary Education Authorization Program Department of Commerce and Consumer Affairs
335 Merchant Street, Rm. 310
Honolulu, Hawaii 96813
Phone: 808.586.7327
Website: www.cca.hawaii.gov/
Hawaii Student Grievance Information: https://cca.hawaii.gov/hpeap/student-complaint-process/
Hawaii Student Grievance Form: https://cca.hawaii.gov/hpeap/files/2013/08/Student-Complaint-Form.pdf
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Idaho State Board of Education
650 W. State Street, 3rd Floor
Boise, ID 83720-0037
Phone: 208.334.2270
Website: www.boardofed.idaho.gov
Idaho Student Grievance Information: https://boardofed.idaho.gov/higher-education-private/proprietary-schools-non-degree-granting/student-complaint-procedures/
Idaho Student Grievance Form: https://boardofed.idaho.gov/wp-content/uploads/2020/07/Student-Complaint-Form-7-2020.docx
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Illinois Board of Higher Education
1 North Old State Capital Plaza, Suite 333
Springfield, IL 62701-1377
Phone: 217.782.2551
Website: www.ibhe.org
Illinois Student Grievance Information: https://complaints.ibhe.org/
Illinois Student Grievance Form: https://complaints.ibhe.org/register.aspx
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Indiana Commission on Higher Education
101 W. Washington Street, Suite 300
Indianapolis, IN 46204-4206
Phone: 317.464.4400
Website: www.in.gov/che
Indiana Student Grievance Information: https://www.in.gov/che/student-complaints/
Indiana Student Grievance Form: https://www.in.gov/che/files/161116_ICHE_StudentComplaintForm.pdf
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Iowa College Student Aid Commission
475 SW 5th Street, Suite D
Des Moines, IA 50319
Phone: 877.272.4456 option 4
Website: https://iowacollegeaid.gov/
Iowa Student Grievance Information: https://iowacollegeaid.gov/StudentComplaintForm
Iowa Student Grievance Form: https://iowacollegeaid.co1.qualtrics.com/jfe/form/SV_9Br0hqNMto1FItT
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Kansas Board of Regents
1000 S.W. Jackson Street, Suite 520
Topeka, KS 66612-1368
Phone: 785.430.4240
Website: www.kansasregents.org
Kansas Disclosure: National University is authorized to operate in Kansas with Certificate of Approval from the Kansas Board of Regents.
Kansas Disclosure: The University catalog outlines the process for filing and resolution of student complaints. If the student grievance cannot be resolved after exhausting the University’s grievance procedure, Kansas residents may file a complaint with the Kansas Board of Regents. The Board’s address is 1000 S.W. Jackson, Ste. 520, Topeka, KS 66612
Kansas Student Grievance Information: https://www.kansasregents.org/academic_affairs/private_out_of_state/complaint_process
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Kentucky Council on Postsecondary Education
100 Airport Road
Third Floor
Frankfort, KY 40601
Phone: 502.573.1555
Website: www.cpe.ky.gov
Kentucky Student Grievance Information: http://cpe.ky.gov/campuses/consumer_complaint.html
Kentucky Student Grievance Form: http://cpe.ky.gov/campuses/complaintform
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Louisiana Board of Regents
Mailing Address:
P.O. Box 3677
Baton Rouge, LA 70821-2677
Physical Address:
1201 N 3rd Street, Suite 6
Baton Rouge, LA 70802
Phone: 225.342.4253
Website: www.regents.la.gov
Louisiana Disclosure: National University is currently licensed by the Board of Regents of the State of Louisiana. Licenses are renewed by the State Board of Regents every two years. Licensed institutions have met minimal operational standards set forth by the state, but licensure does not constitute accreditation, guarantee the transferability of credits, nor signify that programs are certifiable by any professional agency or organization.
Louisiana Student Grievance Information: https://www.laregents.edu/regents-resources/#studentparent
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Maine Department of Education
23 State House Station
Augusta, ME 04333
Phone: 207.624.6616
Website: www.maine.gov/doe/home
Maine Student Grievance Form: https://www.maine.gov/doe/sites/maine.gov.doe/files/inline-files/sara-complaint-form.pdf
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Maryland Higher Education Commission (MHEC)
6 N. Liberty St., 10th Floor
Baltimore MD 21201
Phone: 410.767.3301
Website: www.mhec.state.md.us
Maryland Disclosure: National University is registered with the Maryland Higher Education Commission (MHEC). If a prospective or current student is not satisfied with the outcome of the institution’s internal complaint resolution process, the complaint may then be brought to the MHEC or Maryland’s Office of the Attorney General.
Maryland Student Grievance Information: https://mhec.maryland.gov/institutions_training/Pages/career/pcs/complaint.aspx
Maryland Student Grievance Form: https://mhec.maryland.gov/institutions_training/Documents/PCS%20Student%20Complaint_20220103.pdf
Maryland Office of the Attorney General Student Grievance Information: https://www.marylandattorneygeneral.gov/Pages/CPD/Complaint.aspx
Maryland Refund Policy:
Students enrolled in online programs who reside in Maryland will receive the minimum tuition refunds in accordance with the Maryland Higher Education Commission requirements (specified in Title 13B.05.01.10 of the code of Maryland Regulations)
- Except as provided by §B of this policy/regulation, an institution’s refund policy shall conform to this regulation and the institution shall provide for refunds of tuition to Maryland students as provided in this regulation.
- If the University’s refund policy is more beneficial to Maryland students, the institution will follow its refund policy and provide for refunds of tuition to Maryland students as provided in that policy.
- Minimum refund: The University will refund the applicable tuition refund to a Maryland student who drops, withdraws, or is terminated after completing only a portion of a course/class:
Proportional Total Course, Program, or Term Completed as of Date of Withdrawal or Termination
Tuition Refund
Less than 10%………………………………….90% refund
10% up to but not including 20%………..80% refund
20% up to but not including 30%………..60% refund
30% up to but not including 40%………..40% refund
40% up to but not including 60%………..20% refund
More than 60%…………………………………No refund
A refund due to a Maryland student will be based on the date of withdrawal or termination and paid within 60 days from the date of withdrawal or termination.
- This refund policy is disclosed and acknowledged by students upon enrollment, and documentation verifying student refunds in accordance with this policy is maintained.
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Massachusetts Department of Higher Education
One Ashburton Place, Room 1401
Boston, MA 02108
Phone: 617.994.6950
Website: https://www.mass.edu/home.asp
Massachusetts Student Grievance Form: https://www.mass.edu/forstufam/complaints/complaintform.asp
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Michigan Department of Licensing and Regulatory Affairs
611 W. Ottawa
P.O. Box 30726
Lansing, MI 48907
Phone: 517.355.9700
Website: www.michigan.gov/lara
Michigan Student Grievance Information: https://www.michigan.gov/lara/bureau-list/cscl/complaints
Michigan Student Grievance Form: https://www.michigan.gov/leo/-/media/Project/Websites/leo/Documents/WD/WD_PROGRAMS_SERVICES/PSS/Post-Secondary_Complaint_Instructions_FINAL_032020_685912_7-(34).pdf?rev=d9354bf5247548a6bd9751a8aa4e178d
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Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN 55108-5227
Phone: 651.642.0567
Website: www.ohe.state.mn.us
Minnesota Disclosure: National University is registered with the Minnesota Office of Higher Education pursuant to Minnesota Statutes section 136A.61 to 136A.71. Registration is not an endorsement of the institution. Credits Earned at the institution may not transfer to all other institutions.
Minnesota Disclosure: Minnesota residents interested in enrolling in the Bachelor of Science in Criminal Justice program should made note that the state of Minnesota licenses police officers and there are specific educational requirements. In addition, additional training (a skills-based course) is also required before being eligible for licensure as a police officer in the state of Minnesota.
Minnesota Disclosure: ILR 260 is not recognized as an English or communication class in Minnesota. Minnesota residents must be required to complete the other English or Communications classes to satisfy the Minnesota Degree Standards.
Minnesota Student Grievance Information: https://www.ohe.state.mn.us/mPg.cfm?pageID=1078
Minnesota Student Grievance Form: https://www.ohe.state.mn.us/pdf/ComplaintForm.pdf
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Mississippi Commission on College Accreditation
3825 Ridgewood Road
Jackson, MS 39211-6453
Phone: 601.432.6372
Website: http://www.mississippi.edu/
Mississippi Student Grievance Information: http://www.mississippi.edu/mcca/student_complaint_process.asp
Mississippi Student Grievance Form: http://www.mississippi.edu/mcca/downloads/mccastudentcomplaintform.pdf
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Missouri Department of Higher Education & Workforce Development
P.O. Box 1469
Jefferson City, MO 65101
Phone: 573.751.2361
Website: http://www.dhewd.mo.gov/
Missouri Student Grievance Information: https://ago.mo.gov/civil-division/consumer/consumer-complaints
Missouri Student Grievance Form: https://ago.mo.gov/app/consumercomplaint
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Montana Board of Regents
2500 Broadway Street
P.O. Box 203201
Helena, MT 59620-3201
Phone: 406.444.6570
Website: http://www.mus.edu/board
Montana Student Grievance Information: https://mus.edu/MUS-Statement-of-Complaint-Process.html
Montana Student Grievance Form: https://dojmt.gov/consumer/consumer-complaints/
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Nebraska Coordinating Commission for Postsecondary Education
P.O. Box 9500
Lincoln, NE 68509-5005
Phone: 402.471.2847
Website: http://www.ccpe.nebraska.gov/
Nebraska Student Grievance Information: https://ccpe.nebraska.gov/student-complaints-against-postsecondary-institutions
Nebraska Student Grievance Form: https://www.education.ne.gov/wp-content/uploads/2017/07/PPCS_Complaint-form.pdf
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Nevada Commission on Postsecondary Education Commission
2800 E. St. Louis
Las Vegas, NV 89104
Phone: 702.486.7330
Website: http://www.cpe.nv.gov
Nevada Disclosure: National University has an account for student indemnification in the manner of a surety bond, which may be used to indemnify a student or enrollee who has suffered damage as a result of discontinuance of operation or violation by the institution of any provision of NRS 394.383 to 394.560.
Nevada Student Grievance Information: https://cpe.nv.gov/Students/Students_Home/
Nevada Student Grievance Form: https://cpe.nv.gov/uploadedFiles/cpenvgov/content/Students/Complaint%20Form%20Initial%202021.pdf
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New Hampshire Department of Education
25 Hall Street
Concord, NH 03301-3860
Phone: 603.271.3494
Website: https://www.education.nh.gov/who-we-are/higher-education-commission
New Hampshire Student Grievance Form: https://my.doe.nh.gov/ESSWEB/HigherEducation/Complaint.aspx
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New Jersey Commission on Higher Education
20 W. State Street
P.O. Box 542
Trenton, NJ 08625
Phone: 609.292.7225
Website: https://www.state.nj.us/highereducation/
New Jersey Student Grievance Information: https://www.state.nj.us/highereducation/OSHEComplaintInstructions.shtml
New Jersey Student Grievance Form: https://www.state.nj.us/highereducation/documents/pdf/OSHEComplaintForm.pdf
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New Mexico Higher Education Department
2044 Galisteo Street, # 4
Santa Fe, NM 87505
Phone: 505.476.8400
Website: https://hed.nm.gov/
New Mexico Disclosure: If the student grievance cannot be resolved after exhausting the Institution’s grievance procedure, New Mexico residents may file a complaint with the New Mexico Higher Education Department. The Department’s address is: 2048 Galisteo Street, Santa Fe, NM 87505-2100, Telephone: (505) 476-8400
New Mexico Student Grievance Information: https://ppsd.smapply.io/
New Mexico Student Grievance Form: https://ppsd.smapply.io/protected/resource/eyJoZnJlIjogOTg0NzgxODUsICJ2cSI6IDE2ODUxMH0/
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New York Office of College and University Evaluation
89 Washing Avenue
Albany, NY 12234
Phone: 518.486.3633
Website: http://www.nysed.gov/college-university-evaluation
New York Student Grievance Information: http://www.nysed.gov/college-university-evaluation/complaints
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The University of North Carolina System Board of Governors
223 S. West Street, Suite 1800
Raleigh, NC 27603
Phone: 919.962.4558
Website: http://www.northcarolina.edu/offices-and-services/academic-affairs/licensure-department
North Carolina Student Grievance Information: https://www.northcarolina.edu/post-secondary-education-complaints/
North Carolina Student Grievance Form: https://studentcomplaints.northcarolina.edu/form
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North Dakota University System
10th Floor, State Capitol
600 E. Boulevard Ave. Dept. 215
Bismarck, ND 58505-0230
Phone: 701.328.2960
Website: http://www.ndus.edu
North Dakota Student Grievance Information: https://ndus.edu/state-authorization-sara/
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Ohio Board of Regent
25 South Front Street
Columbus, OH 43215
Phone: 614.466.6000
Website: http://www.ohiohighered.org
Ohio Student Grievance Information: https://highered.ohio.gov/students/current-college-students/student-complaints/student-complaints
Ohio Student Grievance Form: https://highered.ohio.gov/students/current-college-students/student-complaints/submit-complaint
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Oklahoma State Regents for Higher Education
655 Research Parkway, Suite 200
Oklahoma City, OK 73104
Phone: 405.225.9100
Website: http://www.okhighered.org
Oklahoma Student Grievance Form: https://www.okhighered.org/resources/Student-Complaint-Form/
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Oregon Higher Education Coordinating Commission
3225 25th Street SE
Salem, OR 97302
Phone: 503.373.0003
Website: http://www.oregon.gov/highered/institutions-programs/private/Pages/office-degree-authorization.aspx
Oregon Disclosure: Students should attempt to resolve any grievances they may have with their school first. Should attempts to resolve these problems with appropriate school officials fail, or should the student be dissatisfied with the final outcome of the college complaint process, then the Higher Education Coordinating Commission (HECC), can respond to a formal complaint. Students may contact the Higher Education Coordinating Commission at the below address or by sending an email to complaints@hecc.oregon.gov.
Oregon Student Grievance Information: https://www.oregon.gov/highered/about/Pages/complaints.aspx
Oregon Refund Policy: Courses dropped before the 10th day of the courses will be fully refunded. Online students located in Oregon who withdraw from a course are eligible for a 50% partial refund through the middle week of the course term. Refunds are based on unused instructional time and are prorated on a weekly basis.
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Pennsylvania Department of Higher Education
333 Market Street
Harrisburg, PA 17126
Phone: 717.783.6788
Website: http://www.education.pa.gov/Pages/default.aspx
Pennsylvania Student Grievance Information: https://www.education.pa.gov/Postsecondary-Adult/CollegeCareer/Pages/State-Authorization-Reciprocity-Agreement-(SARA).aspx
Pennsylvania Student Grievance Form: https://www.education.pa.gov/Documents/Postsecondary-Adult/College%20and%20Career%20Education/Private%20Licensed%20Schools/Student%20Complaint%20Form.pdf
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Puerto Rico State Higher Education Agency
Council on Education of Puerto Rico
P.O. Box 19900
Ave. Ponce de Leon 268
Edificio Hato Rey Center Piso 15
Hato Rey, PR 00918
Phone: 787.641.2121
Website: http://www.ce.pr.gov
Puerto Rico Student Grievance Information: https://studentprivacy.ed.gov/file-a-complaint
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Rhode Island Board of Governors for Higher Education
560 Jefferson Boulevard, Suite 100
Warwick, RI 02886
Phone: 401.736.1100
Website: https://www.riopc.edu/
Rhode Island Student Grievance Information: https://riopc.edu/policies/student-complaint-procedures/
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South Carolina Commission on Higher Education
1122 Lady Street, Suite 300
Columbia, SC 29201
Phone: 803.737.3476
Website: http://www.che.sc.gov
South Carolina Student Grievance Information: https://www.che.sc.gov/students-families-and-military/student-resources
South Carolina Student Grievance Form: https://www.che.sc.gov/sites/che/files/Documents/Licensing%20updates/Complaint_Procedures_and_Form.pdf
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South Dakota Board of Regents
306 E. Capitol Avenue, Suite 200
Pierre, SD 57501
Phone: 605.773.3455
Website: https://www.sdbor.edu/administrative-offices/academics/SD-SARA/Pages/default.aspx
South Dakota Student Grievance Information: https://www.sdbor.edu/administrative-offices/academics/SD-SARA/Pages/default.aspx
South Dakota Student Grievance Form: https://www.sdbor.edu/administrative-offices/academics/SD-SARA/Documents/Complaint%20Form%20-%20SD-SARA.pdf
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Tennessee Higher Education Commission
312 Rosa Parks Ave, 9th Floor
Nashville, TN 37243
Phone: 615.741.5293
Website: http://www.tn.gov/thec.html
Tennessee Disclosure: Any authorizations must be renewed each year and is based on an evaluation by minimum standards concerning quality of education, ethical business practices, heath and safety, and fiscal responsibility.
Tennessee Residents: Any grievance not resolved on the institutional level may be forwarded to the Tennessee Higher Education Commission, Nashville TN 37243-0830, (615)741-5293
Tennessee Student Grievance Information: https://www.tn.gov/thec/bureaus/student-aid-and-compliance/postsecondary-state-authorization/request-for-complaint-review.html
Tennessee Student Grievance Form: https://www.tn.gov/content/dam/tn/thec/bureau/student_aid_and_compliance/dpsa/links-and-forms/Complaint%20Form.pdf
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Texas Higher Education Coordinating Board
Mailing Address:
P.O. Box 12788
Austin TX 78711
Phone: 512.427.6223
Website: https://www.highered.texas.gov/
Delivery Address:
1801 N. Congress Avenue, Suite 12.200
Austin TX 78711
Texas Disclosure: National University has permission to operate in the state of Texas and has been regionally accredited by the WASC Senior College and University Commission since 1977. The Texas State Board of Accountancy’s new regulation precludes National University graduates from being qualified applicants for the CPA exam in Texas.
Texas Student Grievance Information: https://www.highered.texas.gov/student-complaints/
Texas Student Grievance Form: https://www.txhigheredaccountability.org/CfratInquiry/Home/Create
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Texas Workforce Commission Career Schools and Colleges
101 East 15th Street
Austin, TX 78778-001
Phone: 512.463.2222
Website: www.twc.texas.gov
Texas Disclosure: Exemption status means National University is not approved or regulated by the Texas Workforce Commission. This means the Texas Workforce Commission has not approved the curriculum, classrooms, teachers, or any other matters related to National University. On-site visits will not be conducted at National University. Furthermore, the exemption status does not constitute approval, accreditation, or licensure of any courses under Texas law.
Texas Workforce Commission Student Grievance Form: https://www.twc.texas.gov/files/jobseekers/csc-401a-student-complaint-form-twc.pdf
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Utah Division of Consumer Protection
160 East 300 South, Second Floor
Salt Lake City, UT 84114
Phone: 801.530.6601
Website: http://www.consumerprotection.utah.gov
Utah Student Grievance Information: http://www.consumerprotection.utah.gov/complaints.html?f=c
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Vermont Agency of Education
Secretary Daniel M. French
1 National Life Drive, Davis 5
Montpelier, VT 05620-2501
Phone: 802.828.1130
Vermont Student Grievance Information: https://education.vermont.gov/documents/postsecondary-program-complaint-resolution
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Virginia State Council of Higher Education for Virginia
101 N. 14th St., 10th Floor
James Monroe Building
Richmond, VA 23219-3659
Phone: 804.225.2600
Website: http://www.schev.edu
Virginia Student Grievance Information: https://www.schev.edu/students/resources/student-complaints
Virginia Student Grievance Form: https://www.surveymonkey.com/r/StudentComplaintForm
Virginia Refund Policy: Students are accepted and registered for classes with the understanding that they will attend the entire course. Faculty contracts, the commitment of space, and other University resources are made on that assumption, creating financial obligations that students who withdraw must share. National University’s refund policy reflects this position. Students may withdraw themselves from class prior to midnight on the ninth (9th) day of the session by emailing their academic advisor at advisor@nu.edu or Student Concierge Services at scs@nu.edu. To accurately count session days, note that the first day of a session – not the actual day a student attends class – counts as day one of that session. The University counts calendar days rather than business days for determining refunds. As such, if the first day of the session is a Monday, the student would need to withdraw prior to midnight of the following Tuesday, the ninth day of that session.
If a student does not complete a course, a tuition refund is made according to the following schedule, which is based upon a 28-day month.
- Students who withdraw form a course prior to midnight of the:
- Ninth (9th) day of the session will receive a 100% refund.
- Fourteenth (14th) day of the session will receive a 50% refund.
- Twenty-first (21st) day of the session will receive a 25% refund.
Students who withdraw from a course after midnight of the twenty-first (21st) day of the session will not receive a refund.
Students must have a credit balance in their account to receive a refund. Refunds, depending on the verification of funds, are processed and mailed within fifteen (15) days from the later of:
- The date from when a student cancelled enrollment
- The date from when the institution terminates a student’s enrollment
- The last day of an authorized leave of absence ( if the student fails to return after this period)
- The last day of attendance of a student
All refunds are mailed to the student’s home address. Students must make sure that the address on file is correct.
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Washington Student Achievement Council
917 Lakeridge Way, SW
Olympia, WA 98504-3430
Phone: 360.753.7800
Website: www.wsac.wa.gov
Washington Disclosure: “National University is authorized by the Washington Student Achievement Council and meets the requirements and minimum educational standards established for degree granting institutions under the Degree-Granting Institutions Act. This authorization is subject to periodic review and authorizes National University to offer field placement components for specific degree programs. The Council may be contacted for a list of currently authorized programs. Authorization by the Council does not carry with it an endorsement by the Council or the institution or its programs. Any person desiring information about the requirements of the act or the applicability of those requirements to the institution may contact the Council at P.O. Box 43430, Olympic, WA 98504-3430 or by email at degree authorization@wsac.wa.gov.”
Washington Disclosure: “The transferability of credits earned at National University is at the discretion of the receiving college, university, or other educational institution. Students considering transferring to any institution should not assume that credits earned in any program of student at National University will be accepted by the receiving institution. Similarly, the ability of a degree, certificate, diploma or other academic credential earned at National University to satisfy an admission requirement of another institution is at the discretion of the receiving institution. Accreditation does not guarantee credentials or credited earned at National University will be accepted by or transferred to another institution. To minimize the risk of having to repeat coursework, students should contact the receiving institution in advance for evaluation and determination of transferability of credits and/or acceptability of degrees, diplomas or certificates earned”.
Washington Disclosure: “For Washington State residents seeking information and resources about student loan repayment or seeking to submit a complaint relating to your student loans or student loan servicer, please visit www.wsac.wa.gov/loan-advocacy or contact the Student Loan Advocate at loanadvocate@wsac.wa.gov.”
Washington Student Grievance Information: https://wsac.wa.gov/student-complaints
Washington Student Grievance Form: https://www.studentcomplaints.wa.gov/hc/en-us
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West Virginia Higher Education Policy Commission
1018 Kanawha Blvd. East, Suite 700
Charleston, WV 25301-2800
Phone: 304.558.2101
Website: http://www.wvhepc.edu
West Virginia Student Grievance Form: https://www.wvhepc.edu/wp-content/uploads/2021/10/Student-Complaint-Process.pdf
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Wisconsin Educational Approval Board
Mailing Address:
P.O. Box 8696
4822 Madison Yards Way
Madison, WI 53705-8366
Website: www.dsps.wi.gov/pages/programs/educationalapproval/default.aspx
Wisconsin Disclosure: Students must submit an enrollment agreement before beginning classes at National University. The agreement includes topic pertaining to tuition and fees, billing, attendance, financial assistance, payment options, and other matters of enrollment. Contact an enrollment advisor for further information. The student may cancel enrollment during a 3-business-day period by delivering or mailing a signed written notice to the school at the address set forth in the notice of cancellation privilege. Saturdays, Sundays and holidays are not business days. The school shall, within 10 business days after receiving notice of cancellation from the student, make any refund owing as a result of the cancellation and arrange for a termination of the student’s obligation to pay any sum. This cancellation privilege does not apply to any program for which the total cost is less than $150 and which is offered in less than 6 class days, provided that the program is not one of a sequence.
Wisconsin Student Grievance Information: https://dsps.wi.gov/Pages/Programs/EducationalApproval/EAPFileAComplaint.aspx
Wisconsin Student Grievance Form: https://dsps.wi.gov/Documents/EAComplaintForm3.01.doc
Wisconsin Refund Policy: A student who withdraws or is dismissed after the cancellation period has passed, but before completing 60% of the potential units of instruction in the current enrollment period, shall be entitles to a pro rata refund, as calculated below, less any amounts owed by the student for the current enrollment period, less a one-time application fee of $ 100.
- Pro rata refund shall be determined as the number of units remaining after the last unit completed by the student, divided by the total number of units in the enrollment period, rounded downward to the nearest 10 percent. Pro rate refund is the resulting percent applied to the total tuition and other required costs paid by the student for the current enrollment period.
- All efforts will be made to refund prepaid amounts for books, supplies, and other charges unless the student has consumed or used those items and they can no longer be used or sold to new student, or are returned by the school to the supplier.
- Refunds shall be paid within 40 days after the effective date of termination.
- After the student’s first period of enrollment, if a student withdraws or is dismissed in a subsequent enrollment period, the school may also retain an administrative fee of 15% of the total cost of a resident program, or $400, whichever is less.
- No refund is required for any student who withdraws or is dismissed after completing 60% of the potential units of instruction in the current enrollment period unless a student withdraws due to mitigating circumstances, which are those that directly prohibit pursuit of a program and which are beyond the student’s control.
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Wyoming Department of Education
2300 Capitol Avenue
Hathaway Building, 2nd Floor
Cheyenne, WY 82002-0050
Phone: 307.777.7690
Website: http://www.edu.wyoming.gov
Wyoming Student Grievance Form: https://form.jotform.com/212505034743043
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WASC Senior College and University Commission (WSCUC)
985 Atlantic Avenue, Suite 100
Alameda, CA 94501
Phone: 510.748.9001
Email: wascsr@wascsenior.org
Registering a Complaint with National University’s Accrediting Organization Western Association of Schools and Colleges (WASC) Senior College and University Commission (WSCUC):
Students may file a complaint with the University’s institutional accrediting body by contacting the Western Association of Schools and Colleges (WASC) Senior College and University Commission at wascsr@wascsenior.org. Any student desiring to file a complaint must satisfy specific criteria as published in the official Complaint and Third-Party Comment Policy and must submit the required Complaint Form. The policy and form are available for download on the WASC Document List.
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