Enrollment Services
Enrollment Services is comprised of the following teams:
Admissions - This area makes the initial contact with interested parties and prospective students to explain University programs and systems of delivery. Admissions Advisors assist prospects through the application process. Please contact admissions@nu.edu or 866-776-0331 for information.
Enrollment - This department provides final admissions support, collects required admissions documents prior to a student being accepted into the University, and has a primary goal of transitioning applicants into enrolled students. The Re-Entry Team is specifically geared towards re-enrollment of past graduates and non-completers of the University. Please contact 1-888-628-6911.
Office of the Registrar
The Office of the Registrar is the official record-keeper of the University and is responsible for maintaining the accuracy and integrity of all academic records of current and former students. The Office provides for a variety of services to current and former students and external and internal constituencies. Responsibilities, assignments, and services include but are not limited to, reviewing, evaluating, and determining basis for admission; transfer credit evaluation and application; record maintenance; transcript processing; university withdrawal and dismissal; enrollment reporting; student record verifications; grade change processing; degree conferral, diploma processing, and guiding students through the publishing process of dissertations; policy management and catalog publication; and FERPA compliance. The official custodian of records at the university is the University Registrar. Additionally, the Office of the Registrar leadership serves as a member of various University Committees
Academic and Finance Counseling
Academic and Finance Counselors, working in school-related teams, provide students with academic and financial support for their individual degree programs, and through frequent and scheduled contact with individual students, help support students as they matriculate through their program. Academic and Finance Counselors assist students with understanding policy and procedure that affect students’ academic experience as well as providing support with regards to the students’ financial account. Information about contacting Academic and Finance Counselors is found on each Course Registration Information (CRI) issued upon registering a student in a course at the University. The contact information for Academic and Finance Counselors is listed on the right-hand side on NCUOne.
Disability/ADA Services
In compliance with the Americans with Disabilities Act, the University assists qualified students with the opportunity to gain equal access to information and course contact through a process called academic accommodation. With the assistance of an academic accommodation (usually a time extension), a student who is otherwise qualified should be as successful as a student without a disability. For additional information, see the Student Rights & Responsibilities section.
Center for Teaching and Learning (CTL)
The Center for Teaching and Learning (CTL) at the University is dedicated to ensuring every student’s academic success and providing faculty the necessary tools and resources to excel in teaching. The ultimate goal of the CTL is the creation of a culture of engagement.
Access the Center for Teaching and Learning from the NCUOne homepage. Students can find resources and support within the center to aid in ensuring academic success. Also, faculty can find tools and resources to assist in the teaching process.
Academic Success Center (ASC)
The National University Academic Success Center (ASC) offers innovative services and resources designed to support students throughout their learning journey and in the development of their identities as scholars and practitioners. The ASC team employs an integrated approach to student support, enabling the center to provide wrap-around services tailored to each student’s unique needs. This ensures a meaningful and personalized learning experience. Live, real-time support is available via chat and text message. Additionally, you can email or submit questions to the Ask a Coach service 24/7. For more information, visit the Academic Success Center website.
Writing Support – Available seven (7) days a week
Writing Coaches provide support for all stages of the writing process (APA, paragraph development, synthesis, legal writing, and research writing) through interactive live individual and small group sessions and asynchronous recorded coaching sessions.
Statistics and Math Support – Available seven (7) days a week
Statistics and Math Coaches are available to help students at all proficiency levels build confidence as they develop quantitative reasoning skills (statistics, algebra, math, and quantitative analysis) through interactive live individual and small group sessions and asynchronous recorded coaching sessions.
Alumni Navigators – Available seven (7) days a week
Alumni Navigators provide personalized assistance in areas such as time management, goal setting, and developing a growth mindset to help students achieve academic and personal success. Alumni Navigators host individual and weekly open group sessions daily.
Proofreading Service
This paid service aims to provide students with a trustworthy editing resource to support diverse writing needs with a focus on APA, formatting, and grammar. Students can select from a menu of 30-minute, 1, 2, and 3-hour sessions. Students who have a completed dissertation can schedule a complimentary 3-hour proofreading session.
Contact Information:
ASC Chat – Chat with a coach live.
Text: 928-440-1325
Email: asc@nu.edu
The Commons is the internal virtual space for the University community – students, faculty, and team members – to meet, contribute, and share ideas and support outside of the program courses. The Commons gives you the opportunity to be directly connected to your University communities through NCUOne.
As an online university with the 1:1 teaching model it hasn’t been easy for our students and faculty to meet. The Commons was created to provide University students, faculty, and team members with an opportunity to connect and engage, virtually.
The Commons allows you to:
- Follow various communities
- Virtually meet your faculty and students
- Share experiences and support
- Read what others are doing and thinking
- Receive school announcements
- Follow conversations about issues in your field
- Start a conversation on a topic of interest
- Receive email alerts when new activity occurs in the communities you belong in
University Library
The Library offers a wide range of resources and service designed to meet the needs of all students. All resources and support services are available 24/7 online at the Library’s website, resources.nu.edu/library. You can find more information about the hundreds of databases and thousands of ebooks and videos on the website. Services range from live chat (available 24/7) to webinars and 1:1 research consultations. The website contains a wealth of resources that you can use at your convenience to learn more about how to most effectively conduct library research. The Library also provides free document delivery of items outside of our collection through our interlibrary loan service.
Hours (Pacific Time, excluding holidays and breaks)
- Monday - Thursday 8 a.m. - 9 p.m.
- Friday 8 a.m. - 5 p.m.
- Saturday 9 a.m. - 5 p.m.
- Sunday 10 a.m. - 9 p.m.
Contact Information
E-mail: refdesk@nu.edu
Text: 928.550.6552
Phone: 888.628.1569
Ask Us (Chat & FAQ Service): resources.nu.edu/library
Alumni Services and Benefits
Students who were awarded a degree from the University are considered graduates or University alumni. The University alumni have continued access to a number of journals and databases in the University Library. Other alumni benefits include:
- Alumni Communities including Social Media Alumni Groups, Alumni Association App and the Commons
- Alumni Events including volunteer opportunities in your community
- Alumni Features, Highlights & Blog Opportunities
- Friends and Family Preferred Tuition Rate
- Student and Alumni Store
Many more benefits are in the works and coming in the near future related to help publishing and collaborating on research. Further details about the University Alumni program can be found at www.alumni.nu.edu/. Please email alumni@ncu.edu for any further questions or ideas. The University does not offer job placement assistance and cannot guarantee job placement upon program/course completion or upon graduation.
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