PUB-5007 - Quality Management in Public Administration

Semester Credits: 3 Weeks: 8

Quality management provides governmental structures with foundational measures and approaches for better public service delivery. In this course, you are provided the opportunity to examine the principles and methods for implementing an effective Total Quality Management system in a governmental environment. You will explore a variety of planning methods to design, manage, and sustain such a system. By differentiating between strategic planning and operational planning, you will define a vision of quality improvement and ensure those efforts are appropriate and stay on track.