NCU Catalog - April 2018 
    
    Dec 07, 2021  
NCU Catalog - April 2018 [ARCHIVED CATALOG]

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OL-7100 - Conflict Resolution and Mediation

Semester Credits: 3 Weeks: 8

Leaders must become adept at interpreting conflict and identifying options that result in a favorable outcome for all stakeholders. Constructive responses and mediation skills developed through a focused effort to understand communication patterns, interpersonal relationships, and communication skills can produce successful conflict resolution. Theory, self-reflection and enhancement of conflict skills, cultural understanding, structure, and practice of collaborative and mediated negotiations are emphasized.



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